Provide psychological Support
PROVIDE PSYCHOLOGICAL SUPPORT
UNIT CODE: CT/OS/CHC/CR/01/6/A
UNIT DESCRIPTION
This unit specifies the competencies required to provide psychological support. It involves identification of psychological needs, diagnosis of psychological problem and provision of psychological needs. It also includes termination of psychological treatment.
ELEMENTS AND PERFORMANCE CRITERIA
| ELEMENT These describe the key outcomes which make up workplace function (to be stated in active) | PERFORMANCE CRITERIA These are assessable statements which specify the required level of performance for each of the elements (to be stated in passive voice) Bold and italicized terms are elaborated in the Range |
| 1 Identify psychological needs | 1.1 Client is welcomed according to psychological support requirements 1.2 Clients’ rapport is developed and maintained in accordance with counseling standards 1.3 Client is probed based on counseling requirements 1.4 Client’s psychological needs are determined based on undertaken probing |
| 2 Diagnose psychological problem | 2.1 Causes of client’s psychological problem are identified according to psychological need 2.2 Assessment of psychological problem is carried out according to psychological needs 2.3 Level of psychological problem is established based on identified psychological needs 2.4 Psychological problem is classified based on extent of the psychological problem |
| 3 Provide psychological needs | 3.1 Client is guided on treatment options based on psychological problem 3.2 Client is guided on the therapeutic objectives according to treatment options selected 3.3 Client is supported to achieve therapeutic objectives based on the selected treatment option |
| 4 Terminate psychological treatment
| 4.1 Therapeutic objectives are evaluated according to provided psychological treatment support 4.2 Referral services are provided based on therapeutic evaluation 4.3 Psychological treatment support is terminated according to the set standards |
RANGE
This section provides work environments and conditions to which the performance criteria apply. It allows for different work environments and situations that will affect performance.
| VARIABLE | RANGE |
| 1. Client’s psychological needs may include but are not limited to:
| · Relational · Emotional · Cognitive · Sociological · Spiritual · Physical · Counseling |
| 2. Causes of client’s psychological problem may include but are not limited to:
| · Trauma · Abuse · Sexual · Physical · Drugs and substance · Addiction · Social background · Genetics · Economic status · Spiritual |
| 3. Treatment options may include but are not limited to:
| · Professional psychiatrist · Psychological counseling · Spiritual support · Material support |
REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
- Listening
- Probing
- Networking
- Decision making
- Critical thinking
- Analytical
- Diagnostic skills
- Communication
- Interpersonal skills
- Monitoring and evaluation
- Problem solving
- Observation
- Adaptability
- Flexibility
- Facilitation
- First Aid
Required Knowledge
The individual needs to demonstrate knowledge of:
- Psychology
- Clinical psychology
- Psychological needs
- Goal setting
- Referral services
- Therapeutic options
- Psychological diagnostic steps
- Psychological termination
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge and range.
| 1 Critical Aspects of Competency | Assessment requires evidence that the candidate: 1.1 Identified client’s psychological needs 1.2 Identified the causes of client’s psychological problems 1.3 Assessed and establish the level of psychological problem 1.4 Guided the client on the treatment options and objectives 1.5 Supported the client to achieve therapeutic objectives 1.6 Evaluated therapeutic objectives and provided client’s referral services 1.7 Terminated psychological treatment support |
| 2 Resource Implications | The following resources should be provided: 3.1 Workstation 3.2 Stationery 3.3 Computer access 3.4 First aid kits |
| 3 Methods of Assessment | Competency in this unit may be assessed through: 3.1 Observation 3.2 Written assessment 3.3 Oral assessment 3.4 Case study |
| 4 Context of Assessment | Competency may be assessed on the job, off the job or a combination of these. Off the job assessment must be undertaken in a closely simulated workplace environment. |
| 5 Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
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