Demonstrate communication skills
COMMUNICATION SKILLS
UNIT CODE: CT/CU/CHC/BC/01/6/A
Relationship to Occupational Standards
This unit addresses the Unit of Competency: Demonstrate Communication Skills
Duration of Unit: 40 hours
Unit Description
This unit covers the competencies required to demonstrate communication skills .It involves, meeting communication needs of clients and colleagues; developing communication strategies, establishing and maintaining communication pathways, conducting interviews, facilitating group discussion and representing the organization.
Summary of Learning Outcomes
- Meet communication needs of clients and colleagues
- Develop communication strategies
- Establish and maintain communication pathways
- Promote use of communication strategies
- Conduct interview
- Facilitate group discussion
- Represent the organization
Learning Outcomes, Content and Suggested Assessment Methods
| Learning Outcome | Content | Suggested Assessment Methods |
| 1. Meet communication needs of clients and colleagues | · Communication process · Modes of communication · Medium of communication · Effective communication · Barriers to communication · Flow of communication · Sources of information · Organizational policies · Organization requirements for written and electronic communication methods · Report writing · Effective questioning techniques (clarifying and probing) · Workplace etiquette · Ethical work practices in handling communication · Active listening · Feedback · Interpretation · Flexibility in communication · Types of communication strategies · Elements of communication strategy |
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| 2. Develop communication strategies | · Dynamics of groups · Styles of group leadership · Openness and flexibility in communication · Communication skills relevant to client groups |
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| 3. Establish and maintain communication pathways | · Types of communication pathways |
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| 4. Promote use of communication strategies | · Application of elements of communication strategies · Effective communication techniques |
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| 5. Conduct interview | · Types of interview · Establishing rapport · Facilitating resolution of issues · Developing action plans |
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| 6. Facilitate group discussion | · Identification of communication needs · Dynamics of groups · Styles of group leadership · Presentation of information · Encouraging group members participation · Evaluating group communication strategies |
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| 7. Represent the organization | · Presentation techniques · Development of a presentation · Multi-media utilization in presentation · Communication skills relevant to client groups |
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Suggested Methods of Instructions
- Discussion
- Role playing
- Simulation
- Direct instruction
Recommended Resources
- Desktop computers/laptops
- Internet connection
- Projectors
- Telephone